Returns & Exchanges
At Penguin Gift Shop, we want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online return portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our team receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing