Frequently Asked Questions
Everything you need to know about shopping with Penguin Gift Shop.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return label.
Are your products ethically sourced?
Yes, we prioritize working with suppliers who adhere to fair labor practices and sustainable manufacturing processes to ensure high-quality, ethical gifts.
Can I include a personalized gift message?
Absolutely! During the checkout process, you will see a 'Gift Message' box where you can write a custom note that we will print and include in the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.